Frequently Asked Questions
How can friends & family access my health information?
We will only disclose your health information to individuals you specify on your HIPAA release form. Your health information may also be accessed through your Athena patient portal. Access to your portal is controlled by you; we do not provide others with that information.
How can I have my health records sent to someone?
You may request your health records to be sent to other agencies by contacting our office. If you wish for paper copes to be sent, a fee may be charged.
How can I have my prescription refilled?
Please contact your pharmacy if you need a prescription filled. They will send a refill requests if necessary. However, please allow up to 72 hours for us to reply to these requests
How can I reschedule my appointment?
Please contact the office at 540.546.2624 with any schedule changes at least 48 hours prior to your appointment time or there may be a charge incurred due to the late notice.
What health insurance plans do you accept?
IN NETWORK INSURANCE
Aetna (Commercial and Medicare)
Aetna Better Health of VA
Anthem, HMO, PPO, and Healthkeepers
BCBS, HMO, PPO and FEP Plans
Blue Medicare Advantage
Cigna
Highmark
Carefirst Administrators
Anthem Healthkeepers
United Healthcare
UHC Medicare Advantage
UHC Complete Care
UMR (Most Plans) Check with your Payer
UHIS
UHEALTH
Innovation Health
PEAK
Sentara
Tricare East (WE DO NOT PARTICIPATE WITH PRIME)
Medicare Part B (RED WHITE AND BLUE CARD)
ANTHEM AND BCBS MEDICARE ADV PLANS
Cardinal Care VA State Medicaid (Most Plans)
Wellpoint
Optum Behavioral Health
Carelon Behavioral Health
Evernorth Behavioral Health
Tricare For Life
(Medicare Secondary’s)
WE DO NOT PARTICIPATE WITH:
Humana Medicare
Tricare Prime
Molina
United Healthcare MDIPA
United Healthcare Optum Choice
PLEASE CHECK WITH YOUR PAYER WITH QUESTIONS
Notify your Insurance Company of your new Primary Care provider for any Virginia Medicaid Plans prior to being seen
Please note:
CASH PAY PRICES HAVE CHANGED, CALL THE OFFICE IF YOU NEED TO KNOW THE NEW PRICES.
What information should I bring to my appointment?
Please bring your insurance card, ID, and list of current medications. If you have any of your records from previous providers, this would be helpful to bring as well.
What should I do if there is inclement weather?
Contact office for updates regarding office closures.